Shipping policy

NOTE: YOU MAY NOT PLACE AN ORDER UNTIL YOUR ACCOUNT IS SET UP BY OUR CUSTOMER SERVICE TEAM. Please register for an account. Within one business day we will have you setup. If you need immediate assistance, you may call (800) 606-1976 to speak with our team. If you are tax-exempt, you MUST submit your tax certificate prior to placing an order.

Packaging and Shipping

Equipment is shipped in adequate commercial packing. All packages should be checked thoroughly before being discarded. Packages are shipped via UPS or Ex-Works, and shipping and handling fees, including adequate insurance coverage, are paid by the customer.

Some orders may qualify for free ground shipping. 

Claims and Returns

Inspect all shipments upon receipt. Missing cartons or obvious damage to cartons should be noted on the delivery receipt before signing. Concealed loss or damage should be reported at once to the carrier and an inspection requested. All claims for shortage or damage must be made within ten (10) days after receipt of shipment. Claims for lost shipments must be made within thirty (30) days of receipt of invoice or other notification of shipment. Please save damaged or pilfered cartons until the claim is settled. In some instances, photographic documentation may be required. Some items are time-sensitive; WPI assumes no extended warranty or any liability for use beyond the date specified on the container. Do not return any goods to us without obtaining prior approval and instructions from our Returns Department. Goods returned unauthorized or by collect freight may be refused. Goods accepted for restocking must be in new condition, returned within 30 days, and will be exchanged or credited to your WPI account and are subject to a restock fee of 25%. No cash refunds will be given. Goods returned which were ordered by customers in error are subject to a 25% restock fee. Equipment which was built as a special order cannot be returned. See the complete Return Policy.